One account record.
Fifteen ways to work it.
RMAC is not fifteen applications bolted together. Every domain below is a different view onto the same central object — the account, or debt case — so a payment posted in Finance is the same event the collector sees on the timeline.
The fifteen core domains
Included in Starter, Professional and Enterprise alike. Plans differ in capacity and depth, never in whether a domain exists.
CRM
Debtor and account management
Debtor 360 with every contact, account, activity and payment on one record. Contactability, addresses, employment and skip-trace notes in one place.
Client Management
Creditor and client management
Banks, lenders and creditors as first-class clients — contracts, collection fee rates, client-specific rules and client-level reporting.
Portfolio
Portfolio endorsement and account intake
Excel/CSV and API intake, field mapping, data validation, duplicate detection, import error logs and batch endorsement.
Collection
Collection activities, calls, tasks and follow-ups
Collector assignment, collection queues, workload management, activity logging, follow-up tasks and account timeline.
PTP
Promise-to-pay management
Promise capture, PTP alerts and reminders, fulfilment tracking and PTP-to-payment conversion reporting.
Payments
Payment recording, posting, allocation and reconciliation
Encoding, posting, allocation across accounts, verification, payment history and reconciliation against client remittances.
Settlement
Settlement and payment arrangements
Settlement offers, approved discounts, instalment arrangements and arrangement monitoring against the debt case.
Finance
Agency financial management and commissions
Income, expenses, collector commission, client collection fees, tiered and recovery-based commission rules.
Reporting
Operational and management reporting
Collection, portfolio, collector, client, branch and team dashboards, aging analysis and recovery trends.
Legal
Legal escalation and recovery management
Escalation from collection to legal, demand notices, case tracking and legal recovery outcomes on the same account.
Documents
Account and client document management
Categories, tagging, access permissions and full document history against accounts, debtors and clients.
Workflow
Collection workflow and automation
Automated follow-ups, PTP reminders, escalation rules, account aging rules and conditional multi-step automation.
Notifications
System notifications and task alerts
Task alerts, PTP due warnings, escalation notices and configurable notification rules per role.
Security
Authentication, RBAC, audit trail and access control
Role-based access control, activity logs, audit trail, tenant data isolation and client data segregation.
API & Integrations
Core system integrations
REST API, webhooks, payment and telephony integrations, and an integration framework for client systems.
What is core, and what is a capability you switch on.
The subscription buys access to the platform. An add-on buys an additional capability or usage. Nothing in the second column is a separate product — each one is a module on the same core, reading and writing the same debt case.
- CRM
- Client Management
- Portfolio
- Collection
- PTP
- Payments
- Settlement
- Finance
- Reporting
- Legal
- Documents
- Workflow
- Notifications
- Security
- API & Integrations
Build the Core. Add the Capability. Pay for What You Use.
Small agency
Core platform, five agents. Everything an agency needs to leave Excel behind.
Larger agency
Core platform, fifty agents, SMS and Email Blasting for campaign-driven collection.
Field-oriented
Core platform, agents, Field Collection and the Collector Mobile App.
Enterprise
Core, agents, SMS, Email, Field, Mobile, AI and Property & Asset Recovery.
Walk the lifecycle on your own portfolio.
We will take one of your client portfolios end to end — intake, allocation, collection, PTP, payment, recovery, commission.
Request a Demo